Adjusting to the new normal of Alert Level 2

13 May 2020

New Zealanders are extremely resilient and creative people.

It's so positive to see more businesses planning to open at Alert-Level 2. The new normal.

We know it's been a tough couple of months for so many Kiwis, and Level 2 doesn't solve that alone. It feels like the light at the end of the tunnel is getting closer though.

Thank you so much for your patience throughout Levels 3 & 4. We look forward to supporting you throughout Level 2 and beyond.


Usual volumes expected

We are expecting usual volumes, with most NZ businesses operating at Level 2. With distancing and other protocols in place, it is a challenging environment to pickup, process and deliver mail. We are doing our best to get your mail to your customers when expected.


Please wait before calling us

As expected with the increase in volumes, phones and customer services teams are busier than usual. We are doing our best to answer your calls, emails and help you.

Please use our online tools where possible.


Contactless pick-ups and deliveries will continue

Pick-ups

  • Please continue to have a pick-up space available for our driver that is safely distanced from other people for contactless pick-ups.

Deliveries

  • Contactless deliveries will remain the norm throughout Level 2.

Getting access to locked premises

If you have a locked premise and still want to receive mail, please make a clear and safely accessible delivery location available for our driver so they don't have to knock and wait.

Our drivers will not be able to phone you and wait for access to your premise.

The Team at DX Mail